Duty of Candour Annual Report
Every healthcare professional must be open and honest with service users when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress. Services must tell the person, apologise, offer appropriate remedy or support and fully explain the effects to the person.
As part of our responsibilities, we must produce an annual report to provide a summary of the number of times we have triggered duty of Candour within our service.
Name & address of service:
Tayside Complete Health
3 & 7 Commercial Street
Dundee
DD1 3DA
Date of report:
14th November 2023
How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively?
Tayside Complete Health’s Duty of Candour policy was developed and written in consultation with the clinical Directors and clinical services manager. This policy informs all Tayside Complete Health staff and clinicians with practising privileges of their roles and responsibilities relating to the Duty of Candour and culture of candour, about being open, honest and transparent with service users and giving an apology should something go wrong in the course of the care and treatment we provide that causes or has the potential to cause harm or distress. Tayside Complete Health fully support the Duty of Candour and culture of candour as a prerequisite to improving safety and the quality of service user and carer experience.
How have you done this?
The Policy was circulated to all staff employed within Tayside Complete Health and to all Clinicians with practicing privileges working with us and forms part of new staff induction programmes. In addition, other learning materials are used to support staff’s understanding of our obligations and responsibilities relating to the duty of candour systems and procedures.
Do you have a Duty of Candour Policy or written duty of candour procedure?
YES
How many times have you/your service implemented the duty of candour procedure this financial year?
Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) Number of times this has happened (April 22 - March 23)
A person died:
None
A person incurred permanent lessening of bodily, sensory,
motor, physiologic or intellectual functions:
None
A person’s treatment increased:
None
The structure of a person’s body changed:
None
A person’s life expectancy shortened:
None
A person’s sensory, motor or intellectual functions was impaired
for 28 days or more:
None
A person experienced pain or psychological harm for 28 days or more:
None
A person needed health treatment in order to prevent them dying:
None
A person needing health treatment in order to prevent other injuries as listed above:
None
Total
Zero
Did the responsible person for triggering duty of candour appropriately follow the procedure? If not, did this result is any under or over reporting of duty of candour?
What lessons did you learn?
What learning & improvements have been put in place as a result?
Did this result is a change / update to your duty of candour policy / procedure?
How did you share lessons learned and who with?
Could any further improvements be made?
What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
What support do you have available for people involved in invoking the procedure and those who might be affected?
Please note anything else that you feel may be applicable to report.